FAQ

DIGITAL MOCK-UPS ARE FOR ILLUSTRATIVE PURPOSES ONLY AND ACTUAL PRODUCT DECORATION MAY DIFFER IN SIZE AND COLOR. PLEASE REFER TO THE PHOTO OF THE PRODUCTS FOR CONFIRMATION (IF AVAILABLE).

INTERNATIONAL ORDERS MAY TAKE UP TO 45 BUSINESS DAYS TO RECEIVE AFTER SHIPMENT. WE ARE CURRENTLY NOT ABLE TO SHIP ORDERS TO RUSSIA. IF YOU PLACE AN ORDER WITH A SHIPPING ADDRESS IN RUSSIA, WE WILL REFUND YOUR ORDER IN FULL.

INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL IMPORT TAX AND FEES, IF APPLICABLE. 

ORDERS MAY TAKE UP TO 5 BUSINESS DAYS TO SHIP, EVEN IF THE PRODUCTS ARE IN STOCK.

WE DO NOT OFFER REFUNDS OR EXCHANGES ONCE THE PRODUCT HAS SOLD OUT, OR SHIPPED, WHICHEVER IS FIRST.

WE WILL NOT RE-SHIP OR REFUND ORDERS THAT ARE NOT ORIGIN SCANNED BY USPS. IF YOUR PACKAGE STATES "USPS AWAITING ITEM" FOR LONGER THAN 30 BUSINESS DAYS, WE WILL REFUND YOUR ORDER.

WE WILL NOT RE-SHIP OR REFUND ORDERS THAT STATE "ARRIVING LATE" ON USPS WEBSITE. THESE PACKAGES ARE NOT CONSIDERED LOST, AND WILL ARRIVE.

IF AN ORDER IS RETURNED BACK TO US, WE CAN RE-SHIP YOUR PACKAGE, BUT YOU MUST PAY POSTAGE COSTS.

WE DO NOT OFFER REFUNDS ON PACKAGES THAT ARE LOST OR DAMAGED BY THE SHIPPING CARRIER. IF YOUR TRACKING NUMBER STATES THAT YOUR PACKAGE HAS BEEN DELIVERED BUT YOU DID NOT RECEIVE THE PACKAGE, YOU MUST CONTACT YOUR LOCAL POST OFFICE.